Refund policy
At Cardelly, customer satisfaction is our priority. Please review our return and refund policy before placing your order.
Returns
We accept returns within 30 days of delivery for eligible items.
To qualify for a return:
- The item must be unused and in its original condition.
- Factory-sealed products must remain unopened and in their original packaging.
- Proof of purchase or your order number is required.
Non-Returnable Items
For the protection of all collectors, the following items cannot be returned:
- Opened or unsealed trading card boxes or packs.
- Individual trading cards.
- Products that have been damaged due to misuse or improper handling.
- Clearance or final sale items (if applicable).
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging. We'll work quickly to resolve the issue with a replacement or refund when appropriate.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Shipping Costs
We offer free shipping on all orders within the United States.
If you're returning an item for reasons other than receiving a damaged or incorrect product, the customer is responsible for return shipping costs unless otherwise stated.
Contact Us
If you have any questions about your order or this policy, please contact our customer support team through our Contact page or by email.